Centre Manager

Our client, a multinational facilities management company, is urgently seeking a Centre Managers. Reporting to the Area Director, you will be mainly responsible for overseeing the daily operations of the business center with primary focus on expanding upon existing client relationships.
Your key accountabilities will include: Managing proactively the renewal process to retain every long term client Driving service revenue through up-selling and suggestive selling variable services. Conducting perfect tours for walk-ins and scheduled tours with a goal of effectively fact-finding and offering a solution to convert the enquiry on the spot the deal to the sales team. Building, managing, motivating, training and developing the centre teams and their performance. Reviewing the Centre P&L with the finance team to ensure a full understanding of the activity within the centre each month. Monitoring team performance against visual and brand standards ensuring standards are delivered and maintained. Providing daily communication to centre teams regarding move-ins, move-outs, procedure/policy changes, financial goals/results. Managing staffing resources across centers to minimise operational costs and maximise service levels. Managing client complaints and escalated customer issues. Remaining highly visible to clients and team members through frequent center visits. http://www.clarendonparker.com/candidate/rec_job_details.rss.asp?p_job_sys_id=19564